Refund Policy

Try before you buy. The free edition is not a trial that expires — it is the full application with feature limits, and it never stops working. We would rather you satisfied yourself that the software suits you before paying, and the free edition exists so that you can.

14-day refund. If you buy a licence and it is not what you expected, write to leads@kepwell.app within 14 days of purchase, quoting your licence serial or the email address you bought with, and we will refund you in full. You do not have to give a reason.

What we ask in return. Licence keys are verified offline and cannot be switched off remotely, so a refunded key will keep working. We ask that you stop using the paid edition and delete the key from the app. Continuing to use a refunded licence is a breach of the Terms of Service.

After 14 days. We do not generally refund after that, because the free edition gives you an unlimited period to evaluate the software before buying. If something has genuinely gone wrong, write to us anyway — we would rather hear about it.

If the key never arrived or does not work. That is our problem, not yours. We will either fix it or refund you in full, whichever you prefer, and the 14-day window does not apply.

Statutory rights. Consumers in some countries have a legal right to cancel a purchase of digital content within a set period. This policy is in addition to those rights and does not limit them.

How refunds are paid. To the original payment method, usually within 5–10 business days of us confirming the refund, depending on your bank or card issuer.

Contact. leads@kepwell.app